User Policy and Privacy Policy
Return regulations
Regulations No. 255 of the Cabinet of Ministers of the Republic of Latvia “Regulations on distance contracts” stipulate that the customer has the right to withdraw from the contract within 14 calendar days and return the goods purchased in the online store to the seller. Section 12, Paragraph six of the Consumer Rights Protection Law of the Republic of Latvia stipulates that “the consumer is responsible for maintaining the quality and safety of the product during the period of exercising the right of withdrawal”.
To agree on the return of the product, please contact us electronically info@mimiko.lv, by phone +371 29494964 (on working days from 9:00 to 17:00) and indicate the order number and date. The money paid for the product, as well as the delivery fee from the store to the buyer will be refunded after the return of the product. The buyer bears the cost of returning the goods.
If you want to return a product whose purchase provided you with a gift (for example, you received a gift for a certain purchase amount or the purchase of a certain product), you must also return the gift you received. The gift must be unused and undamaged. If you choose not to return the gift, its value will be deducted from the returned amount.
1. FRAMEWORK AGREEMENT
SIA “K-Beauty”, Reg.nr .: 42103093632, Jur. address: Plavnieku Street 9-65, LV-1021, Riga, Latvia. hereinafter – MIMIKO, provides the content available on the website www.mimiko.lv, hereinafter – the Website and provides services in accordance with the terms and conditions set out below, delivery terms, return of goods, other terms and conditions and operating policy, the description of which can be found The Website, in connection with certain features, elements or advertising, as well as provides customer service, and all of the foregoing is included in and forms part of these terms and conditions (collectively, the Terms and Conditions). By logging in to the E-SHOP section of the Website, you acknowledge that you have read these Terms and Conditions, understand them and agree to abide by them without restrictions or conditions.
If a consumer purchases cosmetic products for sale, hereinafter referred to as Products, offered on the MIMIKO Website via the Internet, then such mutual agreement is considered a Distance Agreement and is subject to the legal norms of the Republic of Latvia governing, including, but not limited to, the Distance Agreement. the Law “Consumer Rights Protection Law”, the Regulations of the Cabinet of Ministers of the Republic of Latvia “Regulations on Distance Contracts”.
If the customer who has ordered and purchased the product on the Website does not have legal capacity or legal capacity, the legal representative of this person (eg parents, guardians) is responsible for ordering and paying for the product. In the above case, the order cannot be canceled, and the purchase fee is non-refundable.
The distance contract for the purchase of the Product shall be deemed concluded at the moment of payment for the Product.
2.PURPOSE OF THE WEBSITE
This Website is created and maintained by MIMIKO and its distribution partners. The website is designed to effectively serve as a platform for communication between the company and the customer, as a platform for online marketing of branded products and also as a source of information on all issues related to products and the company.
3.PRODUCTS AND SERVICES FOR PERSONAL USE
The products and services available on this Website and the samples we may provide to you are for your personal use only. You may not sell or resell the services or samples received from us. MIMIKO reserves the right, with or without notice, to cancel or reduce any order to be executed or the amount of products or services provided to you in cases where, in our sole discretion, this may result in a breach of the Terms and Conditions.
4.ACCURACY OF INFORMATION
When providing a description of the products available on the Website, we try to be as accurate as possible. If there has been a change in the information related to the product (description, colors, etc.), MIMIKO cannot guarantee that the Website is completely updated at all times, including all current information.
5.INTELLECTUAL PROPERTY
All information and content available on this Website, including but not limited to trademarks, logos, service marks, text, graphics, button icons, images, sound clips, data collections and software, their aggregation and layout (collectively, Content) is the property of MIMIKO, our subsidiaries, affiliates or licensors, and is protected by the laws of the Republic of Latvia and other international laws relating to the protection of intellectual property, including the laws governing the use of copyrights and trademarks. Use of our trademarks in any way, for any purpose, without express written permission is prohibited.
6.GOODS
Products for sale by MIMIKO – cosmetics are not food products and cannot be used for human consumption. MIMIKO has taken all necessary steps to ensure that the presentation of the cosmetic products which it sells, hereinafter referred to as “the Products”, and in particular their type, odor, color, appearance, packaging, labeling, volume or size, are not confused with foodstuffs and do not endanger consumer health. and security.
MIMIKO does not allow misleading claims to the consumer regarding the effectiveness of the Product and other properties of the cosmetic product, as well as follows good manufacturing practices in the production of cosmetic products.
MIMIKO The product consists of natural ingredients included in cosmetics and is a safe product that is harmless to human life, health and the environment, which complies with the norms of the Law of the Republic of Latvia “Law on Safety of Goods and Services”, as well as international regulations.
A product and a gift that accompanies a product, such as a purchase of a product or a certain purchase amount, are considered an indivisible set of things that cannot be accepted or returned separately unless you have expressly waived the gift that accompanies the product.
7.PRICING POLICY
On the website www.mimiko.lv all prices are indicated in euros (EUR). We strive to ensure that prices are always accurate, but we cannot guarantee that the prices quoted at the time of ordering will be correct at the time the product prices are valid. Upon receipt of your order, the price of which will differ from the price indicated on the website at that time, we will contact you and offer you the opportunity to cancel the order. If we are unable to contact you promptly, your order will automatically be considered canceled and you will receive a refund of all payments made under that order.
All prices are subject to VAT or other sales taxes, if applicable. Depending on the delivery address, your order may be subject to an additional shipping fee, which will be clearly indicated before the payment is confirmed and included in the total order price.
The final price of the goods, including taxes and fees, as well as delivery or postage, will be indicated before concluding the Distance Contract.
If shipping or postage cannot be calculated in advance, you will be informed that such charges may apply.
8.DELIVERY PROCEDURES
Order receiving options:
Pick up at the Mimiko store in Riga, Slokas street 115 From Monday to Sunday, working hours from 10.00 to 20.00. You will receive a confirmation text when your order is ready for pickup. The order is ready for pickup the next working day if the item is in stock.
Delivery to Omniva parcels in Latvia.
Delivery to Venipak parcels/receipt points in Latvia.
9.RETURN TERMS AND RIGHT OF WITHDRAWAL
Each issue related to the return of orders placed and delivered to the customer is dealt with separately under a simplified procedure. For information on the customer’s options in connection with the return of products and for information on the termination of the contract and the relevant conditions, we invite you to familiarize yourself with our Terms of delivery.
10.OBLIGATIONS OF THE USER
When accessing or using the Website, you must comply with the Terms and Conditions set out herein and the special warnings or instructions posted on the Website regarding access or use. You must always act in good faith and in accordance with the law and customs. You may not make any changes or corrections to the Website, the Content or services contained therein, nor may you in any way harm the operation or functional integrity of the Website. Without limiting the generality of any other provision of these Terms and Conditions, if you knowingly or negligently breach your obligations under these Terms and Conditions, you will be liable for all damages and damages that MIMIKO, our subsidiaries, affiliates or licensors may cause.
11.LINKS TO THIRD PARTY SITES
We are not responsible for the content of other websites to or from which our Website links. The links made on this website are for convenience only and do not constitute an endorsement by us, our subsidiaries or partners of the content, product, service or supplier concerned. Use of links to or from other websites is at your own risk. We are in no way responsible for the inspection or evaluation of other websites from or to which our Website links, and we do not guarantee the offer of other such websites, nor do we assume any responsibility or liability for such other websites and websites. activities, content, products or services, including without limitation their privacy policies and terms and conditions.
12.LIMITATION OF LIABILITY
You agree that, in accordance with the laws applicable to guests, the parties shall not be liable in any way (by contract, negligence or otherwise) for any interruption or error caused by your use of this Website.
In accordance with applicable law, the parties shall in no way be liable (by contract, tort (including negligence) or otherwise) for: a) the interruption of MIMIKO’s business; b) delays or interruptions in access to the Website; (c) failure to supply, erroneous delivery, distortion, destruction or other alteration; d) any damage or loss of any kind incurred in connection with the presence or use of links to other sites on the Website; e) computer viruses, system crashes or failures that may occur in connection with the use of the Website, including the use of a hyperlink to or from third party websites; (f) any inaccuracies or omissions in the content; or (g) events beyond the reasonable control of the parties.
The Parties shall not be liable for any indirect, special, incidental or consequential damages (including lost profits) related to the Website or its use (or inability to use the Website) by you, regardless of the type of activity, by contract, tort (including negligence). ) or for other reasons, even if MIMIKO is informed of the possibility of such damage.
13. COPYRIGHT CLAIMS
SIA “K-Beauty”. All rights reserved.
All content, correspondence (by e-mail or regular mail) of this Website, as well as marketing materials used to advertise the Website on third party resources are the property of MIMIKO. Reproduction or republishing of all or part of its contents is prohibited, except for the following purposes:
Permission to copy for personal use:
You have the right to make copies of the content of the Website or to print parts of it for reasonable personal use.
Permission to copy or republish for limited use:
You have the right to make copies of the material in printed or digital format for use by third parties, provided that you indicate the MIMIKO Website as the source of content and materials by adding a top-level hyperlink (www.mimiko.lv) to any of such republished copies. You must also inform third parties with whom you share such copies that, in the event that such copies are republished, you must indicate the MIMIKO Website as the source of all materials by inserting a top-level hyperlink (www.mimiko.lv).
14.COMPENSATION
You agree to indemnify, defend, and defend us from harm, loss, loss, or expense, and to reimburse you for any legal costs incurred as a result of any claim, lawsuit, or claim by third parties in violation of these Terms and Conditions, or any errors in your representations. or warranties, or your use of this Website.
15.DISPUTE SETTLEMENT PROCEDURE
The Contracting Parties will endeavor to resolve all disputes that in any way relate to your authorization on the Website or that arise in connection with the performance, interpretation or termination of this Distance Agreement.
MIMIKO will respond to any of your applications in accordance with the procedures and within the time period specified in regulatory enactments and will inform you about the possible way of claim enforcement or dispute resolution or alternative way of claim enforcement.
If the dispute cannot be resolved through negotiations, then you, as a consumer, can bring an action either in the court of the Republic of Latvia, which is the domicile of MIMIKO, or, regardless of the place of domicile of MIMIKO, in the court of the consumer’s domicile.
MIMIKO can only bring an action against you as a consumer in the courts of the Member State in which you, as a consumer, are domiciled.
MIMIKO in no way restricts your right to apply to the competent national authorities for the protection of your rights.
16.GENERAL PROVISIONS
You agree that these Terms and Conditions constitute the entire agreement between you and MIMIKO regarding your use of this Website and its content.
MIMIKO has the right to amend and clarify these terms at any time by publishing the relevant changes on the Website and indicating the date of the last changes. Any changes to these Terms and Conditions will be effective immediately upon posting. You agree that by continuing to use the Website after making such changes, you hereby consent to all such changes. MIMIKO reserves the right to revoke or revoke any rights granted by these Terms and Conditions. You must comply with such withdrawal or change from the time it is made, including, if necessary, by ceasing to use the Website in any way.
Nothing in these Terms shall be construed to create a partnership or other type of joint venture between you and MIMIKO. Cases in which MIMIKO is unable to enforce these Terms and Conditions on your part do not affect our full right to require compliance with them before or after. If any provision of these Terms and Conditions is unenforceable or invalid under applicable law, or is declared unenforceable or invalid by an arbitral tribunal or court decision, it shall not affect the validity or enforceability of these Terms and Conditions as a whole, but instead in these Terms and Conditions. to the extent possible, amendments shall be made in accordance with applicable law so as to fully reflect the original intent of the parties in accordance with the original Terms and Conditions.
17.FORCE MAJEURE
SIA “K-Beauty” shall not be liable for delays in the fulfillment or non-fulfillment of obligations, or other non-fulfillment due to circumstances and obstacles beyond our reasonable control, which include, but are not limited to strikes, government orders, acts of war or national emergencies, terrorist threats or acts, environmental or climate anomalies, non-compliance by third parties, disruptions to Internet connections, and failures of computer equipment and software. In the event of such force majeure, we will endeavor to eliminate the delays as soon as possible.
Privacy Policy
1.PRIVACY
MIMIKO protects the fundamental rights and freedoms of natural persons, in particular the protection of privacy, with regard to the processing of personal data in accordance with Regulation 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and free movement and repealing Directive 95/46 / EC.
MIMIKO processes your personal data in different ways for several purposes, depending on whether you are a registered user (see point 2.2), an unregistered user (see point 2.3), have subscribed to a newsletter (see point 2.4) or purchased a gift card (see point 2.5). Information related to the use of cookies is available in the Privacy Policy.
MIMIKO does not use or share the information you provide online without a legal basis. MIMIKO is obliged to disclose personal data to state and local government officials in cases specified by law. We will be forced to disclose consumer personal information when required by law.
MIMIKO may process your personal data in an aggregated form for statistical purposes in order to analyze and improve the services and products provided.
MIMIKO takes all possible measures to secure your personal information to protect it from theft, loss, misuse, as well as against unauthorized access, disclosure, alteration and damage.
2. GENERAL RIGHTS
Under current law, you have the following rights:
– request access to your personal data;
– request the correction or deletion of your personal data as far as possible;
– request to restrict or object to the processing of your personal data;
– request the transfer of your personal data as far as possible;
– withdraw your consent to the processing of personal data at any time;
– submit a complaint to the national personal data protection authority;
– contact MIMIKO and get additional information about the processing of your personal data.
Contact information of the National Data Protection Authority of the Republic of Latvia: Data State Inspectorate, Blaumaņa Street 11 / 13-15, Riga, Latvia, LV-1011, phone: +371 67223131, e-mail: info@dvi.gov.lv.
MIMIKO contact information:
K-Beauty, SIA, Plavnieku street 9-65,
Riga, Latvia, LV-1021, phone: +371 29494964, e-mail: info@mimiko.lv
3. REGISTERED USER
3.1. CREATION OF ACCOUNT
By registering on the Website and creating your client’s account, hereinafter – the Account, your personal data is used to conclude an agreement with MIMIKO on the creation and maintenance of an Account, which is used as a communication channel for concluding a Distance Agreement.
By creating an Account, you acknowledge that you are informed that the data you enter is processed to create and maintain the Account, including to create and maintain your wish list and purchase history, and to send you information related to the execution of the Distance Agreement, such as for order fulfillment, order clarifications.
MIMIKO needs to receive and process your personal data in order to be able to conclude a Distance Agreement using the Account as a communication channel. If you do not provide this personal data, you will not be able to create an Account and enter into a Distance Agreement.
In addition, the information contained in your wish list and procurement history is used to improve the services and product offerings provided by MIMIKO, based on MIMIKO’s legitimate interest in collecting information on the quality of the services and products offered.
The information in the Account about the concluded Distance Agreements (purchased products), including all communication with you, is saved as proof that the Distance Agreement has been concluded and executed. MIMIKO retains this information on the basis of a legitimate interest in protecting its rights and interests in the event of a dispute and a legal obligation to retain information about its business.
Your personal data related to the creation and maintenance of the Account and the conclusion and execution of the Distance Agreement is processed only by MIMIKO and our cooperation partners, which ensure the delivery of orders, IT structures and payment platforms. The minimum required amount of personal data is transferred to cooperation partners.
Within the framework of this purpose, your personal data is processed until you delete the Account or until the data retention period or limitation period for bringing an action in court specified in the legislation of the Republic of Latvia occurs, whichever is later.
3.2. RECEIPT OF COMMERCIAL NOTIFICATIONS
By applying for commercial communications, such as promotions, special offers, you agree that MIMIKO processes your personal data provided in the Registration Form and the order form, including your geographical location and purchase history.
MIMIKO processes your personal data in order to send you up-to-date and appropriate commercial communications. MIMIKO performs various types of profiling, collecting the information you provide in order to analyze which services and products you may be interested in and send you a commercial communication with suitable content.
Your personal data related to the sending of commercial communications is processed only by MIMIKO and our partners who provide IT structures, e-mail and text messaging platforms. The minimum required amount of personal data is transferred to cooperation partners.
Your personal data will be processed for this purpose until you withdraw your consent to receive commercial communications or, in certain cases, until the need to retain evidence of your consent ceases.
MIMIKO stops sending commercial communications as soon as your request is processed. However, please note that the processing of requests depends on the technological capabilities to fulfill your request, which can take up to five days.
3.3. FEEDBACK
By leaving a review of the Product, you agree that your name, the rating given to the Product and the review left are published on the Website. If you have created an Account using the option to register via Facebook, your image will also be displayed in a reduced format next to the feedback.
The above personal data is processed for the purpose of publishing feedback on the Website and improving the quality of services and products provided by MIMIKO. Reviews published on the website are deleted only if the specific product is no longer offered.
If necessary, MIMIKO can contact you by phone or electronically to solve problems related to the service or product for which you have left a review. After contacting you, MIMIKO will not continue to use your telephone number or e-mail address in connection with the feedback left.
Your personal data related to the publication of reviews is processed only by MIMIKO and our partners who provide IT facilities. The minimum required amount of personal data is transferred to cooperation partners.
4. UNREGISTERED USER
4.1. CONCLUSION OF A DISTANCE CONTRACT
In order to conclude the Distance Agreement MIMIKO, it is necessary to receive and process the personal data specified in the order form. If you do not provide your personal data, you will not be able to enter into a Distance Agreement.
MIMIKO collects and stores information about your purchase history with the aim of improving the services and products provided, based on MIMIKO’s legitimate interest in collecting information about the quality of services and products offered.
Information related to the conclusion and performance of the Distance Agreement, including all communications with you, is retained as proof that the Distance Agreement has been concluded and performed. MIMIKO retains this information on the basis of a legitimate interest in protecting its rights and interests in the event of a dispute and a legal obligation to retain information about its business.
Your personal data related to the conclusion and execution of the Distance Agreement is processed only by MIMIKO and our cooperation partners, which ensure the delivery of orders, IT structures and payment platforms. The minimum required amount of personal data is transferred to cooperation partners.
Within the framework of this purpose, your personal data is processed until the data retention period specified in the legislation of the Republic of Latvia or the limitation period for bringing an action in court, whichever period occurs later.
4.2. RECEIPT OF COMMERCIAL NOTIFICATIONS
By applying for commercial communications, such as promotions, special offers, you agree that MIMIKO processes your personal data, which you provide in the order form, as well as your geographical location and purchase history.
MIMIKO processes your personal data in order to send you up-to-date and appropriate commercial communications. MIMIKO performs profiling by gathering information about your geographical location and purchasing history to analyze which services and products you may be interested in and to send you a commercial communication with suitable content.
Your personal data related to the sending of commercial communications is processed only by MIMIKO and our partners who provide IT structures, e-mail and text messaging platforms. The minimum required amount of personal data is transferred to cooperation partners.
Your personal data will be processed for this purpose until you withdraw your consent to receive commercial communications or, in certain cases, until the need to retain evidence of your consent ceases.
MIMIKO stops sending commercial communications as soon as your request is processed. However, please note that the processing of requests depends on the technological capabilities to fulfill your request, which can take up to five days.
5. NEWS RECIPIENT
By agreeing to receive news by e-mail, you agree that MIMIKO will send various types of commercial communications to the e-mail address provided by you.
Your personal data related to the sending of commercial communications is processed only by MIMIKO and our partners, who provide IT structures and e-mailing platforms. The minimum required amount of personal data is transferred to cooperation partners.
Your personal data will be processed for this purpose until you withdraw your consent to receive commercial communications or, in certain cases, until the need to retain evidence of your consent ceases.
MIMIKO stops sending commercial communications as soon as your request is processed. However, please note that the processing of requests depends on the technological capabilities to fulfill your request, which can take up to five days.
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